Schenectady Customer Service Center

Phone: (518) 388-3370
- Opening times:
- Monday to Friday - -
Game | Result | Est. Jackpot | Next Draw |
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Numbers Midday
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Numbers Evening
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Win 4 Midday
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Win 4 Evening
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Take 5
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Pick 10
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New York LOTTO
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Powerball
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Mega Millions
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Cash4Life
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Scammers are taking advantage of the COVID-19 pandemic and increasing their activities in New York. Be aware, stay alert, and never send money to receive a lottery prize.
The New York Lottery Regional Customer Service and claim centers (Casino & VLT) are open.
Prize claims from any Lottery Customer Service Center are done by appointment only.
Prizes of up to $600 may be claimed at any New York Lottery retailer or from any Lottery Customer Service Center by appointment only.
All prizes of $601 or more may be claimed by mail or by appointment only from any Lottery Customer Service Center.
Requirements when claiming a prize in person:
Claims will be processed on the spot unless they are a jackpot win, a Powerball prize of $50,000 or above, or a Mega Millions prize over $500,000. In these cases, the prize claims will be processed at the Lottery’s Schenectady Office. Keep a copy of the claim form and the winning ticket.
Claiming by mail: complete and sign the back of the ticket, fill out the Prize Claim Form, and include a copy of a valid photo ID.
All documents need to be mailed to the New York Lottery. Keep a copy of all documents for your records.
A quick summary for all New York State Lottery games.
Game | Prize Type | Numbers | Sales Close |
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Numbers Midday | Top Prize | 3 from 0-9 | 2:15 p.m. |
Numbers Evening | Top Prize | 3 from 0-9 | 10:20 p.m. |
Win 4 Midday | Top Prize | 4 from 0-9 | 2:15 p.m. |
Win 4 Evening | Top Prize | 4 from 0-9 | 10:20 p.m. |
Take 5 | Jackpot | 5 from 1-39 | 10:20 p.m. |
Pick 10 | Top Prize | 10 from 1-80 | 8:00 p.m. |
New York Lotto | Jackpot | 6 from 1-59 | 8:00 p.m. |
Powerball | Jackpot | 5 from 1-69 + 1 from 1-26 | 10:00 p.m. |
Mega Millions | Jackpot | 5 from 1-70 + 1 from 1-25 | 10:45 p.m. |
Cash4Life | Top Prize | 5 from 1-60 + 1 from 1-4 | 8:45 p.m. |
Find out when each draw takes place.
Game | Sun | Mon | Tue | Wed | Thu | Fri | Sat |
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Numbers Midday | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. |
Numbers Evening | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. |
Win 4 Midday | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. | 2:30 p.m. |
Win 4 Evening | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. |
Take 5 | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. | 10:30 p.m. |
Pick 10 | 8:30 p.m. | 8:30 p.m. | 8:30 p.m. | 8:30 p.m. | 8:30 p.m. | 8:30 p.m. | 8:30 p.m. |
New York Lotto | 8:15 p.m. | 8:15 p.m. | |||||
Powerball | 10:59 p.m. | 10:59 p.m. | |||||
Mega Millions | 11:00 p.m. | 11:00 p.m. | |||||
Cash4Life | 9:00 p.m. | 9:00 p.m. | 9:00 p.m. | 9:00 p.m. | 9:00 p.m. | 9:00 p.m. | 9:00 p.m. |
All times displayed in New York local time. |
Players can purchase tickets for consecutive draws in advance, for all lottery games in New York.
Game | Advanced Draws |
---|---|
Numbers Midday | up to 7 |
Numbers Evening | up to 7 |
Win 4 Midday | up to 7 |
Win 4 Evening | up to 7 |
Take 5 | up to 7 |
Pick 10 | up to 7 |
New York Lotto | up to 26 |
Powerball | up to 26 |
Mega Millions | up to 26 |
Cash4Life | up to 28 |
Here’s the normal process for claiming prizes in New York.
Postal Address: New York Lottery, P.O. Box 7533 Schenectady, NY 12301-7533
Download the New York Lottery Prize Claim Form.
Here are the taxes withheld from lottery prizes within the state of New York, if the winner presents their Social Security Number when claiming the prize. Please note that the cities of New York and Yonkers have their own individual taxes that will also be withheld if applicable.
Winnings | Tax | Percentage |
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Over $5,000 | State Tax | 8.82% |
Federal Tax | 24% | |
Total: 32.82% |
Winnings | Tax | Percentage |
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Over $5,000 | State Tax | 8.82% |
Federal Tax | 24% | |
Just NYC Residents | 3.876% | |
Total: 36.696% |
Winnings | Tax | Percentage |
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Over $5,000 | State Tax | 8.82% |
Federal Tax | 24% | |
Just Yonkers Residents | 1.477% | |
Total: 34.297% |
If the winner does not produce a social security number when claiming the winnings, taxes withheld by the New York Lottery are different:
Winnings | Tax | Percentage |
---|---|---|
Over $600 | State Tax | 8.82% |
Federal Tax | 30% | |
Total: 38.82% |
New York was one of the first states to offer lotteries. The state launched its first lottery in 1967, promising to use the revenue to fund education.
The New York Lottery even used the motto “Your Chance of a Lifetime to Help Education”. The state has raised more than $68 billion as of 2019. New York joined the multi-jurisdiction Powerball and Mega Millions games in 2009. Today, proceeds continue to fund New York schools.
Phone Number: (518) 388-3300
Players can subscribe to New York Lotto, Mega Millions, and Cash4Life online. You cannot, however, buy tickets over the phone or by mail.
All winnings must be collected within 12 months of the date of the draw.
Players must be 18 years old or older to play the New York Lottery.
Lottery winnings in New York are subject to both state and federal taxes. The New York Lottery is required to report any prize with a value of $600 or more as long as it is at least 300 times the wager.
It is also required to withhold taxes according to the regulations of the Internal Revenue Service and the New York State Department of Taxation and Finance.
All winnings up to and including $5,000 are not taxed immediately. Without a Social Security Number, however, all prizes over $600 are taxed immediately. You can find more details in our Tax Information section.
New York Lottery players have a multitude of choices, including Mega Millions, Powerball, New York Lotto, Cash4Life, Pick 10, Take 5, Numbers (Midday, Evening), and Win 4 (Midday, Evening).
No. In New York, a news event and/or public announcement are done if required by the Commission. If winners use a trust to claim their prize, the Commission will need identifying information including a valid Social Security Number for each trust beneficiary to be able to check for possible claims or offsets on the prize amount. However, the attendance of a trustee or a trust beneficiary at a news event and/or public announcement will be enough to satisfy the Commission’s publicity requirements.
You can claim your New York Lottery winnings under $600 at an authorized retailer, or you can claim bigger prizes by mail, at a claims center, or by visiting the Lottery Office.
Before claiming any big lottery prize, we strongly recommend that you consult with a lawyer or financial advisor as they can help you during the claim process.
Yes. In New York, you can purchase tickets for consecutive draws in advance ranging from 7 to 28 draws depending on the game.
Proceeds from the sale of lottery tickets go toward public education in the state.
Sign the back of your tickets as soon as you purchase them and always keep them safe, as the New York Lottery can’t be held responsible for lost or damaged tickets.
Got any more questions about the New York Lottery? Contact us we'd love to help answer them.